Communication within the companyis extremely important to retain the employees. We often see that companies take necessary steps to keep their hold of the customers. It is easily understood that customer satisfaction is the prerequisite for any business to grow, but one important thing that goes ignored is the employee satisfaction. Workforce is the backbone of every organization, so the staff should be given equal attention as that of the customers. Some common pitfalls that affect the company’s performance is poor communication within the system. Employees are left frustrated and stressed in such environment where they are not given freedom to voice their thoughts.
Lack of communication gives birth to misunderstandings and further spoils the relationships. Corporations that give importance to the employees and work as a team are more likely to gain success, whereas the organizations that ignore the power of the team strength have to struggle in achieving their goals. So, make it a point to interact with the employees about changes and decisions that can affect their lives . Transparency within the organization will help you win the trust of the employees. This initiative will improve the employee- employer relationship to a great extent.
Companies often conduct customer satisfaction surveys to take the feedback and improve their services. The survey results help the service providers make changes to the existing services according to the feedback. This method of taking feedback can be implemented within the company staff as well. Just create a survey and distribute it among the employees to get honest suggestions and ideas from them.
Every team has an immediate boss or the reporting head. These heads play a crucial role in boosting the team and encouraging them to perform. All the concerns and issues of the team members should be conveyed to these team leads or managers. So, the manager must have all the skills to lead the team in a correct way, and identifies any discomfort within the team. He can also conduct anonymous surveys within his team to know the team’s feedback on various projects. In such surveys, employees should be encouraged to give their positive comments about the policies or services of the company. Anonymous surveys will yield good reasons, and will give you a chance to know the employees more closely.
Use Mobsurv to create quick and easy surveys and distribute them via email, websites or QR codes for a fast response.